Virtual assistants streamlining business communication.

Chatbots are most suited for highly specialized tasks where their infinite capabilities help humans to eliminate repetitive and complex tasks upfront, leveraging business communication and customer interaction.

Netset was hired by many budding and leading establishments for an ideal chatbot solution which can be seen in the form of virtual assistants booking tickets, answering customer queries, helping visitors navigate websites, and running highly specialized tasks which our local/global clients intended to automate.

The Challenge

Every business had a distinct set of challenges presented to us which were overseen with innovative techniques applied in place.

Cover Multiple User Needs in an Automated Manner
Drive infinite capabilities to scale organizational efforts
Amplify business conversions & return on investments
Deliver relevant & highly contextualized information to seekers
Enhance customer experience & customer engagement to the next level

The Solution

As per the distinct business requirements of our clients, we offered and deployed customized chatbot solutions that enabled multidirectional ways of customer-brand communication.

Our intelligent conversational solutions were not limited to industry verticals and were designed to produce a brand experience that perfectly aligned with the defined customer needs.

Inspired by conversational AI and bolstered by Machine Learning algorithms, we escorted SMEs and big firms to interact with more people in less time, overpowering human efforts.

Web and mobile versions of chatbots rendered high quality support on the go, reducing the wait times and promoted seamless support across different communication channels.

Chatbot applications developed for clients became the digital face of their organizations and encouraged greater electronic communication carried efficiently through a user-friendly channel.

Our Approach

Though self-serve solutions can bring business fortunes, however, there is a lot more that this technology demands.

Gather sufficient data from clients over the areas of improvement
Setup a dedicated blockchain team aligned for the undertaken project
Work closely with clients, encouraging transparency
Made chatbots affordable and cost efficient which is a significant challenge considered by many startups and small establishments
Security measures undertaken (end-to-end encryption, biometric authentication, two-factor authentication, API security tests, etc.)
Extend channels for multipurpose business communication and customer service
Bots embedded with basic and advanced features to be interactive and intuitive
Design more human like to enhance user and customer experience (be it voice-based or text-based)
Customize text messages (automated messages) offered to upscale conversion rates Leverage whatsapp for enhanced & smooth customer service
Provision of behavioural analytics reports to get deep insights into chatbot and customer interactions

60% Increased

Customer engagement

100K+

Leads generated

80% Resolved

User queries

40% Increased

Net new Sales

From allowing users to make appointments, buying products, attracting potential customers, resolving common queries within seconds, our chat messaging robots became an ideal mode of transition of leads to consideration to conversion, manifesting customer care.

AI-enabled virtual assistants had a great positive business impact that reduced the wait times and enhanced custom experience (CX), handling 80% of the end-to-end queries achieved with total automation of 89%.

Take a glance of the visual representation of our business chatbots serving different purposes as per the client’s varying requirements.

We Believe in Achieving Expected Results in an Unexpected Way!
Crafted with Skills, Pierced with Quality

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